BOOKINGS TERMS AND CONDITIONS

Price and Payments

The tariff for usage of SKYTREX Programs is as follows:
         
Extreme Challenge
For participants of all ages : RM 50.00

Big Thrill
For participants of all ages : RM 45.00

Little Adventure
For participants of all ages : RM 35.00

A 10% discount for group(s) with 10 pax and above. This discount is however not applicable to participants of the Extreme Challenge.
 
The tariffs published above are correct at the time of publication and SKYTREX reserves the right to change the tariff without prior notice.
 
Payment shall be made in Ringgit Malaysia through the online booking system at the SKYTREX’s website at least one day in advance of the activity.

Walk-in customer may participate subject to availability of slots. In such case, payment shall be made by cash only before completion of the activity.

Booking Confirmation

Booking confirmation will be provided via e-mail upon successful payment made on line. A group departs for the activities every 1.5 hour and the Participant is advised to respect the time allocated to commence his activities in order to avoid delay to other users or groups. SKYTREX reserves the right to reject any person or group missing the slots reserved due to late arrival and no refund or compensation will be made in such circumstances.

Any error in the booking confirmation shall be made known to SKYTREX immediately. No changes in the booking will be allowed without prior written consent from SKYTREX. 

Cancellations

(i)Less than one(1) week before activity day, NO refund and NO reschedule.
(ii) Less than three(3) weeks but more than one(1) week before activity day, NO refund but we can reschedule but subject to availability and only once.
(iii) More than three(3) weeks before activity day, 100% refund or we can reschedule but subject to availability and only once.

SKYTREX reserves the right to cancel any booking without assigning any reason and in such event, SKYTREX will use all its reasonable endeavor to inform the Participant of such cancellation. The Participants shall be entitled to a full refund but no other compensation shall be payable for any losses, directly or indirectly incurred, from such cancellation.

Whilst every attempt is made to ensure that all activities run as scheduled, SKYTREX reserves the right to cancel the activities for reasons beyond the control of SKYTREX, which include but not limited to thunderstorm, lightning, high winds, extreme weather conditions or in the interest of safety. In such event, no refund, whether in part or in full, shall be made to the Participants. SKYTREX may, at its sole discretion, offer an alternative date or time to carry out the activities.